Frequently Asked Questions
Is there a way to easily understand the different Head Spa treatments?
Is there a way to easily understand the different Head Spa treatments?
What is the best way to choose a facial?
Can I safely get a Head Spa treatment with hair extensions?
Why is there a “surcharge” charge for certain types of hair, and for extensions?
Do you have products for retail sale?
Do you have gift cards available?
Do you have packages available?
Do you have a membership or club program?
Can I book multiple treatments?
Do you have a cell phone policy?
What makes your spa different?
Do you accept “walk-in” customers?
Do you have a cancellation policy?
How early do I arrive for my appointment?
How do I tip my service provider?
Are your staff properly qualified?
What are the age restrictions?
Why do you exclusively feature the Natulique hair and scalp products?
Why do you exclusively feature the Dr. Schrammek skin care products?
What services do you offer?
We offer a carefully planned range of Head Spa treatments designed to be both restful for the body and mind, while deeply restorative for the scalp. We also have an extensive range of Facial treatments which ensure that we can provide solutions targeted to each individual client’s needs. Additionally, we offer Massage Therapy, and a selection of custom options.
Can I book multiple treatments?
Yes, most definitely! Our booking system will assit you with the process of selecting multiple treatments which fit your schedule and your spa day budget. We have some shorter treatments that can be added as a way to manage the total commitment for your visit.
What makes your spa different?
We provide a uniquely European styled experience. It’s not just our brand and the thoughtfully styled rooms, but all of the hair and skin products we use are super-premium European brands.
The facial treatments are performed exclusively with the DR. SCHRAMMEK (German) cosmeceutical range of products, while the Head Spa treatments use NATULIQUE (Danish) professional range of products.
Additionally, our methodology for Head Spa treatments certainly reflects the Japanese origins, but we’ve intentionally created versions which are more sympathetic to The Hygge Philosophy (look it up, we promise it will not disappoint).
The same is true for the Facial program which is carefully curated and adopts the very Germanic style of structured treatments with precise timing.
We obviously offer Sewdish style massage, which, interestingly, was actually systematized in the Netherlands. Fun fact.
What are your business hours?
Our business hours are listed as from 10am to 9pm, and we are open 7-days per week.
If you do not see the availability you want within these times, then we suggest that you send us a message as we may have restricted or limited a booking window.
Also, by prior arrangement we can accommodate requests to schedule early morning appointments before regular business hours.
Please note that this reflects our online availability for bookings, and it does not guarantee that we will actually open if no appointments are scheduled, as further explained under “walk-ins”.
Do you accept “walk-in” customers?
Yes, is the simple answer.
There is no guarantee of availability for “walk-ins”, so it is always advisable to book in advance. This is particularly important when considering the range of services available, and making sure that a service provider is available for your specific selection.
Do you have private rooms?
Young adults, 18-years or older, are welcome to enjoy all of our treatments and services unrestricted.
When accompanied by an adult, clients 14-years or older can receive Head Spa and Facial treatments.
When accompanied by an adult, clients 16-years or older can also receive massage treatments, which are administered in the private couples treatment room.
Additionally, a parent or guardian can complete a written parental consent and liability release form for clients 16-years or older to receive Head Spa and Facial treatments while unaccompanied.
Please CONTACT US to receive and complete a Written Consent & Liability Waiver for a minor 16-years or older to visit us unaccompanied.
Why do you exclusively feature the Natulique hair and scalp products?
NATULIQUE produce hair and scalp care products with raw organic ingredients of unparalleled quality and superior functionality that appeal to spa professionals. Many of these prducts are actually designed specificall for Head Spa treatments.
They are connected to nature and empower people with the healthiest choices. NATULIQUE is a unique brand that continuously inspires a strong global culture to create a future that is organic and sustainable.
Why do you exclusively feature the Dr. Schrammek skin care products?
DR. SCHRAMMEK produces a renowned line of skin care products. They continue to place the highest value on producing with renewable raw materials, sourced from controlled organic cultivations wherever possible.
They are passionate about helping both the environment and people, through emphasis on sustainable practices and social responsibility. It is an integral part of their corporate culture.
Yes, all of our treatments are performed in private rooms. They also have their own individual closets for you to place and secure your belongings.
What are the age restrictions?
How can I easily compare the list of available Head Spa treatments?
Is there a way to easily understand the different Head Spa treatments?
We created a chart which enables you to quickly COMPARE treatment options,
For more detail on the process or specific steps in the treatment protocol, as well as the products being used, then there is also a full description available for each individual treatment.
What is the best way to choose a facial?
We will be adding a tool to assist clients in selecting a facial treatment, but we always complete a proper consultation to evaluate and match skin care needs.
We will be adding a tool to assist clients selecting facial treatments, but we always complete a consultation to accurately confirm skin care needs.
Can I safely get a Head Spa treatment with hair extensions?
Yes, is the simple answer, but there is more to consider when booking a treatment.
Here is a more complete guide to booking your Head Spa treatment when you have HAIR EXTENSIONS.
Why is there a “surcharge” charge for certain types of hair, and for extensions?
When you go through the online booking process the answers to certain questions help us determine additional requirements for scheduling your Head Spa treatment.
As a basic rule of thumb, if your hair requires additional time to cut, style or color when you visit the salon, or if you have HAIR EXTENSIONS, then you will most likely be scheduled for additional time and be charged an EXTENDED SERVICE fee.
This just reflects the practical reality of needing extra time to provide the best service possible.
Do you have products for retail sale?
Yes. We try to keep almost every product that we use available for retail sales. These are often in smaller sizes, but the exact same product.
It’s not always easy, as demand is unpredictable, so we will sometimes be able to provide a product that we order for you with free home delivery.
Do you have gift cards available?
Yes! Gift cards are not only a great idea for sharing with your friends and family, but they also include promotions. The “Birthday Month” is always available as is “Wellness Week”, and they provide a 20% and 10% value bonus respectively. We will also have seasonal promotions which offer savings and are always great gift ideas.
How early do I arrive for my appointment?
We request that customers arrive at least 5-minutes before their appointment. It gives us an opportunity to complete any details related to the intake process while they relax in our waiting area. Enjoy an herbal tea, or a cold sparkling water before immersing into your treatment experience.
Do you have a membership or club program?
Not at this time, but we will be developing an innovative program in the near future, providing year round access to discounted treatments.
Do you have packages available?
Not at this time, but we plan to add this soon. We will offer both multi-treatment bundles and treatment combinations at discounted rates.
What should I wear?
Anything you like! We provide smocks, and robes for you to change into prior to your treatment - just to make sure that you stay clean and dry. We also provide single use slippers which you get to keep and take home.
It’s our job to make sure that you are comfortable, and that you leave ready for the rest of your day.
Do you have a cell phone policy?
Absolutely. Clients visit with us to enjoy some peace and quiet, so that they can reset from their busy lives. We respect these needs, and want to do the best we can to provide them with that sanctuary.
We also recognize that life can be complicated, and being contactable might be important.
We simply ask that you turn your ringer off, and where possible text instead of calling.
Do you have a cancellation policy?
We do. Our staff typically build their schedule around their appointments on any specific day, so we are always concious of their commitments, and our obligations to them.
We appreciate at least 48-hours notice for either cancellation or rescheduling. Less than 24-hours will incur a fee of 50%. If possible, we will attempt to waive this based on rebooking the client for another appointment. Note, there are no guarantees that this can be accommodated.
For other cancellations within 4-hours of the appointment or for no-shows, we charge the client in full for their booking.
The specifics will be shared with you during the online booking process, so please pay attention to the details as you confirm an appointment.
How do I tip my service provider?
When your treatment is finished you will be provided your client protfolio. Your check details will list suggested tip amounts, and you can either include this on a credit card when you check out at reception, or if you prefer, there will be an envelope for you to tip in cash which goes directly to your service provider.
Can I book online?
Yes, of course. In fact, the only way to book an appointment is online. You can certainly call or message us with any questions in advance of booking your treatment, or you can ask us to assist you with the online booking process.
Are your staff properly qualified?
First, every staff member must be licensed by the appropraite body in the state of California for the services which they are providing.
In addition, there are products used in certain treatments which require additional certification.
Lastly, our training process ensures that staff are only “released” to our client booking system to perform services once they are approved internally.